Return & Refund Policy

At pokermontsi, collector satisfaction and product integrity are our highest priorities. If you are not completely satisfied with your purchase, we offer a transparent return and refund policy to assist you.

1. 30-Day Return Guarantee

We offer a 30-day return policy, allowing you up to 30 days after receiving your item to request a return.

2. Return Eligibility & Sealed Product Requirements

To preserve the market value and authenticity of collectible trading cards:

  • Sealed Products (Booster Boxes, Elite Trainer Boxes, Packs, Tins): Must remain 100% factory sealed in their original shrink wrap or tamper-evident tape, unopened, and in pristine condition. Products with broken factory seals or opened packs are ineligible for return.
  • Single Cards & Accessories: Single graded or ungraded cards must remain in their original protective sleeves, top-loaders, or sealed magnetic holders.
  • You must provide a valid proof of purchase (order number or purchase receipt).

3. How to Initiate a Return

  1. Contact our customer support team at [email protected] with your order number and the reason for return.
  2. Our team will review your request and issue a Return Merchandise Authorization (RMA) along with detailed return instructions and the authorized return shipping address.
  3. Securely pack the item using protective bubble wrap and a sturdy outer box, and ship it back using a trackable courier service.

Important Note: Unsolicited returns sent back without prior authorization will not be accepted or refunded.

4. Return Shipping Fees & Defective/Incorrect Goods

  • Damaged, Defective, or Incorrect Items: If your package arrives crushed during transit, missing items, or if you received the wrong card set, please contact us within 48 hours at [email protected] with clear photographs or unboxing videos. We will cover 100% of the return shipping fees and arrange a free replacement or full refund.
  • Buyer’s Remorse / Change of Mind: If you decide you no longer want the product or ordered the wrong item, you will be responsible for covering the return shipping cost.

5. Refunds & Processing Time

  • Once your returned shipment is received and inspected at our facility for factory seal integrity, we will send an email confirming receipt and approval status.
  • Approved refunds will be automatically credited back to your original payment method within 3–5 business days.

6. Contact Us

For return authorizations or refund status updates, please contact:

  • Email: [email protected]
  • Phone: +1 541-246-0764
  • Address: 995 Aspen Street, Springfield, OR 97477, United States